Wednesday, 9 September 2015
Judgements
Below are some screen shots taken from Credit Focus of the judgements issued. As far as I am aware judgements will only show on records if they have been enforced. Judgements like mine are not showing as I now do not have a premises for the bailiffs to enter.
Another Dodgy Garage Maybe??
Rumor has it that the owner of this garage was really unhelpful after you bought a car from him. Basically once he had your money he didn't want to know you only he obviously upset the wrong person I think!!!
Conquest Car Sales Facebook Page
Below are screen shots of cars that are for sale on Conquest Car Sales Facebook page. Please DO NOT buy any of them as you will have real trouble with them.
Rachel Puts Car Back Up For Sale
Well hopefully you are familiar with the story now of Rachel and Darren Roberts being dodgy car dealers.
Nikkis story hit the local newspaper and their local radio station and as you may have read, she got her money back on the KA car. The car was collected on Monday 7th September 2015 from Nikki and today, Wednesday 9th September 2015 the same car is back up for sale.
The reports that Nikki has had from the garage say that there is lots of work to do on this car, so it is our understanding and knowing what Rachel is like, you can bet that no work has been done on this car.
Below is Rachel Roberts at work and see the warranty paperwork on the desk, it may as well go in the bin as no one gets a warranty from them.
advert on Rachel's facebook page selling the KA car...
Nikkis story hit the local newspaper and their local radio station and as you may have read, she got her money back on the KA car. The car was collected on Monday 7th September 2015 from Nikki and today, Wednesday 9th September 2015 the same car is back up for sale.
The reports that Nikki has had from the garage say that there is lots of work to do on this car, so it is our understanding and knowing what Rachel is like, you can bet that no work has been done on this car.
Below is Rachel Roberts at work and see the warranty paperwork on the desk, it may as well go in the bin as no one gets a warranty from them.
advert on Rachel's facebook page selling the KA car...
Friday, 4 September 2015
Tracey's story
I bought a Peugeot 307, 05 plate on 17th
August 2014.
On the test drive I noticed the clutch was "tight". Rachel took it
to a mechanic and it needed a new clutch and gearbox, which they said
they had done (looks like it was a bodge job and no new parts used).
Within a few weeks the car developed an antipollution fault. It ended up in the
main dealers after Rachel had it several times to fix (which we have
reason to believe she stored it and it never actually went in anywhere). I kicked off and they agreed to get it booked into the main dealer.
The dealer said it needed new oil filter etc which they done on Rachel's
say-so....then had to threaten her with a solicitor as she wouldn't
pay the bill so Peugeot wouldn't release my car.
Found several leaks
over time, a boot full of water, front passenger foot well had puddles
every time it rained, driver side foot well was always damp. Sluggish on
start up which could've been due to a dodgy job on the clutch and
gearbox but she wouldn't take any of my calls, then said it was out of
warranty. When I checked, it wasn't even registered for the warranty.
Final straw was the ABS being knackered so car went off the road.
Other
"minor" faults were seats would not fold down, missing bolts on the
wheel arch, front trim fell off (they had tried to superglue it so it
looked ok in the garage), a fault somewhere which resulted in light
bulbs blowing every couple of weeks.
We also think they "pay" to get an MOT pass as someone I know said it should never have passed although hard to prove.
Nikki's story - update
Nikki had her story in the local newspaper and on the local radios JVS show. After this she had threatening text messages and emails from Rachel Roberts of Conquest Car Sales and also Jonathan the producer of the show had threats and both Nikki and Jonathan had to get the police involved.
Rachel still continued to threaten Nikki and the police gave Rachel a harassment warning. She denied the threats although the police had the emails and text messages to prove she had threatened Nikki. During these discussions Rachel did agree to refund Nikki for the car. After letting Nikki down several times and Nikki getting the JVS show involved again she has finally received a refund for the car.
Below is one of the emails Nikki received, for obvious reasons I have blanked out the vile word she has used.
Rachel still continued to threaten Nikki and the police gave Rachel a harassment warning. She denied the threats although the police had the emails and text messages to prove she had threatened Nikki. During these discussions Rachel did agree to refund Nikki for the car. After letting Nikki down several times and Nikki getting the JVS show involved again she has finally received a refund for the car.
Below is one of the emails Nikki received, for obvious reasons I have blanked out the vile word she has used.
Helens Story
Helens Story.
The car purchased on 17th October 2014 was a Renault Scenic. I left a £200 cash deposit left and the further £1290 cash was paid on 18th October 2014 totalling £1490.00.
18th October 14 the car was delivered, paperwork exchanged and promise of a 3 month warranty. The car was to be returned to the garage for problems that they were aware of before the sale, to be fixed as agreed before I handed over any money. Problems including heater, rear window motor, and dashboard trim replacing. The other problems they completed before delivery of the car.
20th October 14 was the first use of the car, I got stuck on a large busy roundabout and could not get the car into any gear or take off the electric handbrake. I Phoned Rachel to report this and after she spoke to her mechanic, she told me to put my foot underneath the pedal and lift it up. This was a temporary fix and is still occurring intermittently.
22nd October 14 the Car was taken for repairs including the 3 left outstanding, squealing brakes and the problem with the clutch pedal. Rachel was supposed to deliver the car handbook/manual and explain the warranty agreement. She had the car for 2 days but only fixed the heater.
Last week of October/first week November the car was taken for 3 days and the rear window motor was fixed. The car came back filthy with mud and grease inside and out and had to be returned on the 6th of November to be valeted before a funeral on the 7th, this occurred in the dark so wasn't the best job because Rachel kept putting me off through the week.
18th Nov 14 Rachel picked up the car from my house to fix the turbo. She claimed that she rang a recovery service that came to collect the car because once getting round the corner she decided the excessive smoke meant there was damage and it was too risky to drive the car further.
18th Dec 14 the car was returned after the turbo replaced, by this time Rachel had had the car for over four weeks in fact 30 days. According to the Renault garage this should have taken two to three days at most.
19th Dec 14 A mechanic friend of mine came over because the car wouldn't go into any gear at all and the electric handbrake wouldn't release again, the car was still pouring smoke from the exhaust and the brake pedal was making a whooshing noise. I contacted Trading Standards and opened a reference case and gained advice. I was far too distraught to speak to Rachel myself so my friend rang her and told her I was so upset I couldn't deal with her anymore and that I wanted to return the car and get a refund. That was refused.
After a few days I relented on wanting my money back and I contacted Rachel offering her the chance to correct all the problems once and for all and asked her to collect the car and fix the problems as I needed the car for Christmas.
23rd Dec 14 the car was collected, strangely after her pumping the pedal the car went into gear and she drove it away. It was returned that evening with her saying that the clutch pedal had not stuck down while she was driving it and she couldn't repair the clutch until it actually broke. She stated that since I have had the car she has had it back for repair more days than I had it myself so she would put a fresh three months warranty on the vehicle. She told me she would come on 29th Dec 2014 to bring me the new warranty and the receipts for the turbo repair as this would also have warranty.
12 Jan 15 I rang Rachel as I hadn't been in contact with her since 23/12/14 as promised, told her I wanted the receipts for the work carried out and the warranty and I told her that the car had started making a loud rattling noise, a scraping noise and someone had told me that the exhaust was swinging side to side. I also told her that I was very concerned because since the car was returned before Christmas I had been constantly checking the oil and it had twice been topped up by myself. Rachel said she would book it into the garage for the Thursday that week but would collect the car on the Wednesday.
14 Jan 15 I got a text from Rachel saying she was sick and she would call to arrange about the car the next day.
15 Jan 15 Still no contact from Rachel. As advised by the Citizen Advice Bureau, I took the car to the main Renault Dealer in Peterborough who did a road safety check and health check on the car, where they found several things loose, unattached or missing, and other problems, some resulting from when the car had the turbo fixed. I have a copy of their report which cost me £65.
20 Jan 15 to date still no contact and still not collected the car for repairs.
The cars I was left to use were advertised on her website for sale and not courtesy cars, a Fiesta 1.4 registration number MA04FWU and a Mondeo 1.6 registration number ND55YAA.
The car purchased on 17th October 2014 was a Renault Scenic. I left a £200 cash deposit left and the further £1290 cash was paid on 18th October 2014 totalling £1490.00.
18th October 14 the car was delivered, paperwork exchanged and promise of a 3 month warranty. The car was to be returned to the garage for problems that they were aware of before the sale, to be fixed as agreed before I handed over any money. Problems including heater, rear window motor, and dashboard trim replacing. The other problems they completed before delivery of the car.
20th October 14 was the first use of the car, I got stuck on a large busy roundabout and could not get the car into any gear or take off the electric handbrake. I Phoned Rachel to report this and after she spoke to her mechanic, she told me to put my foot underneath the pedal and lift it up. This was a temporary fix and is still occurring intermittently.
22nd October 14 the Car was taken for repairs including the 3 left outstanding, squealing brakes and the problem with the clutch pedal. Rachel was supposed to deliver the car handbook/manual and explain the warranty agreement. She had the car for 2 days but only fixed the heater.
Last week of October/first week November the car was taken for 3 days and the rear window motor was fixed. The car came back filthy with mud and grease inside and out and had to be returned on the 6th of November to be valeted before a funeral on the 7th, this occurred in the dark so wasn't the best job because Rachel kept putting me off through the week.
18th Nov 14 Rachel picked up the car from my house to fix the turbo. She claimed that she rang a recovery service that came to collect the car because once getting round the corner she decided the excessive smoke meant there was damage and it was too risky to drive the car further.
18th Dec 14 the car was returned after the turbo replaced, by this time Rachel had had the car for over four weeks in fact 30 days. According to the Renault garage this should have taken two to three days at most.
19th Dec 14 A mechanic friend of mine came over because the car wouldn't go into any gear at all and the electric handbrake wouldn't release again, the car was still pouring smoke from the exhaust and the brake pedal was making a whooshing noise. I contacted Trading Standards and opened a reference case and gained advice. I was far too distraught to speak to Rachel myself so my friend rang her and told her I was so upset I couldn't deal with her anymore and that I wanted to return the car and get a refund. That was refused.
After a few days I relented on wanting my money back and I contacted Rachel offering her the chance to correct all the problems once and for all and asked her to collect the car and fix the problems as I needed the car for Christmas.
23rd Dec 14 the car was collected, strangely after her pumping the pedal the car went into gear and she drove it away. It was returned that evening with her saying that the clutch pedal had not stuck down while she was driving it and she couldn't repair the clutch until it actually broke. She stated that since I have had the car she has had it back for repair more days than I had it myself so she would put a fresh three months warranty on the vehicle. She told me she would come on 29th Dec 2014 to bring me the new warranty and the receipts for the turbo repair as this would also have warranty.
12 Jan 15 I rang Rachel as I hadn't been in contact with her since 23/12/14 as promised, told her I wanted the receipts for the work carried out and the warranty and I told her that the car had started making a loud rattling noise, a scraping noise and someone had told me that the exhaust was swinging side to side. I also told her that I was very concerned because since the car was returned before Christmas I had been constantly checking the oil and it had twice been topped up by myself. Rachel said she would book it into the garage for the Thursday that week but would collect the car on the Wednesday.
14 Jan 15 I got a text from Rachel saying she was sick and she would call to arrange about the car the next day.
15 Jan 15 Still no contact from Rachel. As advised by the Citizen Advice Bureau, I took the car to the main Renault Dealer in Peterborough who did a road safety check and health check on the car, where they found several things loose, unattached or missing, and other problems, some resulting from when the car had the turbo fixed. I have a copy of their report which cost me £65.
20 Jan 15 to date still no contact and still not collected the car for repairs.
The cars I was left to use were advertised on her website for sale and not courtesy cars, a Fiesta 1.4 registration number MA04FWU and a Mondeo 1.6 registration number ND55YAA.
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